Reputation grade
D
Peer-relative, A–F
Insurer profile · Cigna · NAIC + CMS
Cigna HealthCare of Texas, Inc.
Cigna HealthCare of Texas, Inc.'s complaint record, claim-denial rate and reputation grade, drawn from published NAIC complaint data and CMS Transparency in Coverage.
- D
- Reputation grade
- 25.8%
- Claims denied
- 1
- States (CMS data)
The verdict
Cigna HealthCare of Texas, Inc. earns a D reputation grade — a worse-than-average record versus peers, CMS records show 25.8% of its marketplace claims denied across 1 state.
- D
- reputation grade
- 25.8%
- claims denied (CMS)
Grades are peer-relative within PlainInsurer's dataset. A high complaint ratio is not proof of wrongdoing — larger insurers draw more complaints by volume, which the index normalises.
NAIC complaint data Grade D CMS denial data · 1 states 0 states
NAIC complaint index
N/A
1.0 = market average; lower is better
Claim denial rate
25.8%
CMS, 1 states
Reputation grade D (composite score 27.1) — A=Excellent, F=Failing. Based on NAIC complaint ratios and CMS denial data.
What the data shows for Cigna HealthCare of Texas, Inc.
Cigna HealthCare of Texas, Inc., part of Cigna, carries a D reputation grade in PlainInsurer's dataset, with a composite score of 27.1 (higher means more consumer friction relative to size). It does not yet carry enough NAIC complaint history for a normalized complaint index.
On the claims side, CMS Transparency-in-Coverage filings show Cigna HealthCare of Texas, Inc. denied 25.8% of marketplace claims across 1 reporting state — an elevated rate that warrants checking the plan's appeal-success record before enrolling.
The practical implication: complaint and denial data give a comparative view of how Cigna HealthCare of Texas, Inc. treats policyholders relative to peers, but they cannot predict your individual claim experience. Compare the grade against named alternatives in your state, and weigh price, coverage terms and state licensing before any purchase. Source: NAIC Consumer Information Source complaint data (2024). Source: CMS Transparency in Coverage PUF (PY2025), cms.gov.
Use this data wisely. Complaint and denial figures reflect regulatory filings, not individual claim outcomes. A high complaint ratio is not proof of illegal behaviour. This page is informational and is not financial, legal, or insurance advice — verify coverage decisions with your insurer or a licensed agent.
Frequently asked questions
What does Cigna HealthCare of Texas, Inc.'s grade mean?
Cigna HealthCare of Texas, Inc. received a grade of D, indicating a worse-than-average record versus peers. PlainInsurer grades insurers on a curve relative to the ~200 carriers in our dataset, using the NAIC complaint index (normalized by premium volume), CMS claim denial rates, and Medicare Advantage prior-authorization data where available.
How many complaints does Cigna HealthCare of Texas, Inc. have?
Cigna HealthCare of Texas, Inc. has 0 confirmed complaints on record across 0 states, based on published NAIC complaint data. Raw counts favour smaller insurers — PlainInsurer uses the complaint index (complaints relative to premium volume, where 1.0 is the market average) to compare carriers fairly.
How do I file a complaint against Cigna HealthCare of Texas, Inc.?
Contact your state's Department of Insurance — every state has an insurance commissioner's office that accepts consumer complaints online, by phone, or by mail. The NAIC also runs a central complaint portal at naic.org. Document your policy number, claim number, dates, and the specific issue before filing.
Is Cigna HealthCare of Texas, Inc. a good insurance company?
It depends on your coverage needs, state, and budget. PlainInsurer's D grade reflects a worse-than-average record versus peers relative to peers. Always compare quotes from multiple carriers and check complaint data for your specific state and line of coverage.
What types of insurance does Cigna HealthCare of Texas, Inc. offer?
Detailed line-of-business data isn't currently available for Cigna HealthCare of Texas, Inc.. The carrier is licensed in 0 states.
What to do with this
How to act on Cigna HealthCare of Texas, Inc.'s complaint and denial record.
- Compare this carrier side-by-side with another before you buy. Compare insurers
- See how every insurer in your state ranks on complaints and denials. Browse by state
- Denied a claim? Learn the internal and external appeal process. Appeal a denial
Complaint ratios normalise by premium volume so larger carriers are not penalised for writing more policies.
Source: NAIC published complaint index + CMS Transparency in Coverage PY2025 Complaint index, reputation grade and per-state claim denial rates for Cigna HealthCare of Texas, Inc. · 2024 NAIC complaint index aggregates state-DOI consumer complaints, normalized against premium volume (1.0 = market average). Denial rates from CMS Transparency in Coverage PY2025. Reputation grade is PlainInsurer's peer-relative methodology applied to this public data.
Data: NAIC published complaint index (2024) · CMS Transparency in Coverage PUF PY2025. Not affiliated with NAIC or CMS. Read our methodology.