Reputation grade
D
Peer-relative, A–F
Insurer profile · Cigna · NAIC + CMS
Cigna HealthCare of Texas, Inc.
Cigna HealthCare of Texas, Inc.'s complaint record, claim-denial rate and reputation grade, drawn from published NAIC complaint data and CMS Transparency in Coverage.
- D
- Reputation grade
- 24.0%
- Claims denied
- 1
- States (CMS data)
The verdict
Cigna HealthCare of Texas, Inc. earns a D reputation grade - a worse-than-average record versus peers, according to CMS Transparency in Coverage filings, 24.0% of its marketplace claims were denied across 1 state.
- D
- reputation grade
- 24.0%
- claims denied (CMS)
NAIC complaint index
N/A
1.0 = market average; lower is better
Claim denial rate
24.0%
CMS, 1 states
Graded on 1 of 3 measures: claim denials. The score is rescaled across the measures available, so it is not directly comparable with a carrier graded on more of them.
How we calculated this grade →CMS marketplace filing
Reported appeal outcomes for Cigna HealthCare of Texas, Inc.
1,184
appeals filed
755
overturned (reported outcomes)
63.8%
of appeals with a reported outcome
The reported appeals on this profile come from Texas (1,184 filed, 755 overturned).
CMS reports an overturn outcome for 1,184 of these 1,184 filed appeals; missing outcomes are excluded from the percentage. These filing totals are not a prediction for an individual appeal. View the CMS source ↗
What the data shows for Cigna HealthCare of Texas, Inc.
Cigna HealthCare of Texas, Inc., part of Cigna, carries a D reputation grade in PlainInsurer's dataset, with a composite score of 36.8 (higher means more consumer friction relative to size). It does not yet carry enough NAIC complaint history for a normalized complaint index.
On the claims side, CMS Transparency-in-Coverage filings show Cigna HealthCare of Texas, Inc. denied 24.0% of marketplace claims across 1 reporting state - an elevated rate that warrants checking the plan's appeal-success record before enrolling.
See where Cigna HealthCare of Texas, Inc. sits against every reporting carrier in the claim-denial rate ranking.
Source: NAIC Consumer Information Source complaint data (2024). Source: CMS Transparency in Coverage PUF (PY2026), cms.gov.
Aggregates only, not advice. Full terms on the disclaimer.
Other D-graded carriers in PlainInsurer's dataset include Globe Life and Primerica Life Insurance, and the closest overall composite score to Cigna HealthCare of Texas, Inc.'s 36.8 belongs to UnitedHealthcare of Texas, Inc. (37.3), each rescaled across the measures that carrier reports.
Cigna HealthCare of Texas, Inc. is part of the Cigna family, alongside Cigna Health, Cigna Health and Life Insurance Company, Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of Arizona, Inc, and 1 more in PlainInsurer's dataset -- a shared parent doesn't mean shared performance, so check each subsidiary's own record before assuming they behave alike.
Other D-graded insurers
Carriers with the same peer-relative reputation grade
| Insurer | Grade |
|---|---|
| Globe Life | D |
| Primerica Life Insurance | D |
| Liberty Mutual Homeowners | D |
| GEICO | D |
| Farmers Insurance | D |
Closest composite score to Cigna HealthCare of Texas, Inc.
Carriers with the nearest overall composite score (36.8)
| Insurer | Composite score |
|---|---|
| UnitedHealthcare of Texas, Inc. | 37.3 |
| Molina Healthcare of Wisconsin, Inc. | 36.2 |
| Molina Healthcare of Utah | 37.8 |
| Molina Healthcare of Ohio, Inc. | 38.4 |
Questions about Cigna HealthCare of Texas, Inc.
What does Cigna HealthCare of Texas, Inc.'s grade mean?
Cigna HealthCare of Texas, Inc. received a grade of D, indicating a worse-than-average record versus peers.
How many complaints does Cigna HealthCare of Texas, Inc. have?
NAIC's public bulk data does not include a complaint-volume estimate for Cigna HealthCare of Texas, Inc. - the carrier may be new, small, or file under a parent company. Absence of an estimate is missing data, not evidence of zero complaints.
How do I file a complaint against Cigna HealthCare of Texas, Inc.?
File against Cigna HealthCare of Texas, Inc. through your state's Department of Insurance or the NAIC consumer portal at naic.org.
Is Cigna HealthCare of Texas, Inc. a good insurance company?
PlainInsurer's D grade for Cigna HealthCare of Texas, Inc. reflects a worse-than-average record versus peers relative to peers on published complaint and denial data.
What types of insurance does Cigna HealthCare of Texas, Inc. offer?
Detailed line-of-business data isn't currently available for Cigna HealthCare of Texas, Inc.. The carrier is licensed in 0 states.
Source: NAIC published complaint index + CMS Transparency in Coverage PY2026 Complaint index, reputation grade and per-state claim denial rates for Cigna HealthCare of Texas, Inc. · 2024
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The full PlainInsurer extract, covering every insurer including Cigna HealthCare of Texas, Inc., is available as CSV and JSON. Underlying federal data is public domain; see our methodology for the compilation and grading method.
Data: NAIC published complaint index (2024) · CMS Transparency in Coverage PUF PY2026. Not affiliated with NAIC or CMS.
Every figure on PlainInsurer comes directly from NAIC MCAS and CMS Transparency in Coverage data; no editor types in numbers. See our editorial standards or methodology, or report an error. Data current as of 2026-08-11. Grades measure only the published complaint/denial data; we don't recommend any insurer or policy.