Reputation grade
A
Peer-relative, A–F
Insurer profile · Elevance Health · NAIC + CMS
Community Insurance Company(Anthem BCBS)'s complaint record, claim-denial rate and reputation grade, drawn from published NAIC complaint data and CMS Transparency in Coverage.
The verdict
Community Insurance Company(Anthem BCBS) earns a A reputation grade - far fewer consumer problems than peers of its size, according to CMS Transparency in Coverage filings, 12.8% of its marketplace claims were denied across 1 state.
Reputation grade
A
Peer-relative, A–F
NAIC complaint index
N/A
1.0 = market average; lower is better
Claim denial rate
12.8%
CMS, 1 states
Graded on 1 of 3 measures: claim denials. The score is rescaled across the measures available, so it is not directly comparable with a carrier graded on more of them.
How we calculated this grade →CMS marketplace filing
The reported appeals on this profile come from Ohio (841 filed, 225 overturned).
CMS reports an overturn outcome for 841 of these 841 filed appeals; missing outcomes are excluded from the percentage. These filing totals are not a prediction for an individual appeal. View the CMS source ↗
Community Insurance Company(Anthem BCBS), part of Elevance Health, carries a A reputation grade in PlainInsurer's dataset, with a composite score of 86.5 (higher means more consumer friction relative to size). It does not yet carry enough NAIC complaint history for a normalized complaint index.
On the claims side, CMS Transparency-in-Coverage filings show Community Insurance Company(Anthem BCBS) denied 12.8% of marketplace claims across 1 reporting state - a moderate rate that still varies by plan design and network.
See where Community Insurance Company(Anthem BCBS) sits against every reporting carrier in the claim-denial rate ranking.
Source: NAIC Consumer Information Source complaint data (2024). Source: CMS Transparency in Coverage PUF (PY2026), cms.gov.
Other A-graded carriers in PlainInsurer's dataset include Lincoln National Life and Principal Financial, and the closest overall composite score to Community Insurance Company(Anthem BCBS)'s 86.5 belongs to USAA (86.4), each rescaled across the measures that carrier reports.
Community Insurance Company(Anthem BCBS) is part of the Elevance Health family, alongside Anthem / Elevance Health, Anthem Ins Companies Inc(Anthem BCBS), Healthy Alliance Life Co(Anthem BCBS), Compcare Health Serv Ins Co(Anthem BCBS), and 1 more in PlainInsurer's dataset -- a shared parent doesn't mean shared performance, so check each subsidiary's own record before assuming they behave alike.
Carriers with the same peer-relative reputation grade
| Insurer | Grade |
|---|---|
| Lincoln National Life | A |
| Principal Financial | A |
| TIAA Life | A |
| Mutual of Omaha | A |
| USAA Homeowners | A |
Carriers with the nearest overall composite score (86.5)
| Insurer | Composite score |
|---|---|
| USAA | 86.4 |
| Kaiser Permanente | 86.1 |
| Aspirus Health Plan, Inc. | 87.0 |
| Nebraska Total Care, Inc. | 85.9 |
| New York Life | 87.6 |
Source: NAIC published complaint index + CMS Transparency in Coverage PY2026 Complaint index, reputation grade and per-state claim denial rates for Community Insurance Company(Anthem BCBS) · 2024
The full PlainInsurer extract, covering every insurer including Community Insurance Company(Anthem BCBS), is available as CSV and JSON. Underlying federal data is public domain; see our methodology for the compilation and grading method.
Data: NAIC published complaint index (2024) · CMS Transparency in Coverage PUF PY2026. Not affiliated with NAIC or CMS.
Every figure on PlainInsurer comes directly from NAIC MCAS and CMS Transparency in Coverage data; no editor types in numbers. See our editorial standards or methodology, or report an error. Data current as of 2026-08-11. Grades measure only the published complaint/denial data; we don't recommend any insurer or policy.