NAIC MCAS 2024 Grade A 50 states

New York Life

New York Life: 312 justified complaints across 50 states (NAIC MCAS 2024). Reputation grade A.

Part of New York Life

NAIC Code: 66915

A

Reputation grade A (composite score 87.6) — A=Excellent, F=Failing. Based on NAIC complaint ratios and CMS denial data.

AAA
Reputation grade A (composite score 87.6) — A=Excellent, F=Failing. Based on NAIC complaint ratios and CMS denial data.

Excellent — very few complaints relative to peers

What This Grade Means for You

New York Life has significantly fewer complaints than the industry average when adjusted for its market size. Consumers who choose this insurer can generally expect responsive service and fair claims handling. This grade reflects a strong track record across all lines of business where New York Life operates.

New York Life's composite score of 87.6 is derived from complaint ratios and operational data across 50 states. Scores above 70 indicate above-average consumer issues.

Data note: This data reflects complaints filed with state insurance departments and regulatory filings. A high complaint ratio does not necessarily indicate illegal behavior. Large insurers receive more complaints by volume; complaint ratios normalize by premium size. Always verify coverage decisions with your insurer or a licensed agent. This page is informational and does not constitute financial, legal, or insurance advice.

New York Life appears in PlainInsurer's regulatory database with 312 justified complaints on file across 50 states under NAIC code 66915, operating as part of New York Life. The company's composite score of 87.6 translates to a reputation grade of A — this score combines NAIC complaint ratios, available CMS claim denial data, and Medicare Advantage prior authorization metrics where applicable. Lower composite scores indicate fewer consumer problems relative to company size; higher scores indicate more.

Looking at business mix, New York Life reports activity in 1 line of business (Life Insurance). Its complaint score of 87.6 — normalized by premium volume — is what regulators and consumer-protection groups use to compare insurers fairly across different company sizes.

For consumers evaluating New York Life, the practical implication is this: complaint ratio and denial data give a comparative view of how this insurer treats policyholders relative to peers, but they cannot predict your individual claim experience. The current A grade suggests fewer consumer problems than at most insurers of similar size, which is a positive signal — though coverage terms, price, and state-specific licensing still matter for any purchase decision. This page is not financial, legal, or insurance advice — verify all coverage terms with a licensed agent and consult your state's Department of Insurance for dispute or complaint procedures.

Total Complaints
312
50 states
Complaint Score 87.60 +8660% vs. avg
Composite Score
87.6
Higher = more complaints

Complaint Score

87.6 of 100

Normalized by premium volume across 50 states

Above avg

Claim Denial Score

N/A of 100

Not yet available for this insurer

States Active

50 states

NAIC Code: 66915

Consumer Risk Level 87.6%
National median

Composite score of 87.6 — lower is better

Complaint Data by Line of Business

Line Complaints Avg Complaint Ratio States Active
Life Insurance 312
0.31 -69% vs. avg
50

Top states by complaint volume

Top 5 states — New York Life consumer complaints

Top 5 states — New York Life consumer complaints Horizontal bar chart of the top 5 items by value (complaints). Top 5 states — New York Life consumer complaints Top 5 1. AL 6 2. AK 6 3. AZ 6 4. AR 6 5. CA 6 Top 5 states ranked by NAIC consumer complaints filed against New York Life. Source: NAIC Consumer Information Source.

Source: NAIC Consumer Information Source (CIS) + CMS Medicare Advantage Star Ratings Insurer complaint counts and ratios for New York Life across all reported lines of business and states · 2023 NAIC CIS aggregates state-DOI consumer complaints; complaint ratios normalize against premium volume so absolute counts and ratios can diverge. Reputation grade derived from PlainInsurer methodology applied to NAIC data.

Understanding Your Rights

If you have a dispute with New York Life or any insurer, you have the right to file a complaint with your state's insurance commissioner. State regulators investigate consumer complaints, mediate disputes, and can take enforcement action against companies that violate insurance laws.

The NAIC's complaint filing page provides direct links to every state insurance department. Complaints can typically be filed online and are tracked as part of the public record that informs the complaint ratios shown on this page.

The data presented here covers all lines of business — auto, home, health, and life insurance. Complaint ratios are normalized by premium volume so that larger companies are not penalized simply for writing more policies.

Frequently Asked Questions

What does New York Life's A grade mean?
New York Life received a grade of A, which means "Excellent — very few complaints relative to peers." This grade is calculated from the company's NAIC complaint ratio (normalized by premium volume), CMS claim denial rates where available, and Medicare Advantage prior authorization data. A higher grade indicates fewer consumer problems relative to the size of the insurer.
How many complaints does New York Life have?
New York Life has 312 total complaints on record across 50 states, based on NAIC Market Conduct Annual Statement (MCAS) data. The raw complaint count alone does not tell the full story — larger insurers naturally receive more complaints. PlainInsurer uses complaint ratios (complaints per premium dollar) to compare companies fairly.
How do I file a complaint against New York Life?
To file a complaint against New York Life, contact your state's Department of Insurance. Every state has an insurance commissioner's office that accepts consumer complaints — you can typically file online, by phone, or by mail. The National Association of Insurance Commissioners (NAIC) also provides a central complaint portal at naic.org. Document your policy number, claim number, dates of communication, and the specific issue before filing. Your state regulator can investigate and mediate disputes between you and New York Life.
Is New York Life a good insurance company?
Whether New York Life is a good choice depends on your coverage needs, state, and budget. PlainInsurer gives New York Life a A grade based on complaint ratios and denial data. The above-average composite score suggests more consumer issues than typical insurers — compare alternatives in your state. Always compare quotes from multiple carriers and check complaint data for your specific state and line of coverage.
What types of insurance does New York Life offer?
Based on NAIC filing data, New York Life operates in 1 line of business: Life Insurance. Coverage availability varies by state — New York Life is licensed in 50 states. Check directly with New York Life or your state's Department of Insurance for specific policy options in your area.
How does New York Life compare to other insurers?
New York Life's complaint data can be compared against other insurers using PlainInsurer's complaint ratio rankings. With a A grade, New York Life ranks better than the industry average for consumer complaints. To compare specific lines of coverage, visit the line-of-business rankings. For state-level comparisons, check the state pages where New York Life operates.

Compare New York Life Against Another Insurer

See a side-by-side complaint ratio and denial rate comparison.

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Data: NAIC MCAS 2024 industry scorecards · CMS Transparency in Coverage PUF PY2025 · CMS Medicare Advantage analysis (CMS OIG OEI-09-22-00380, KFF 2023). Not affiliated with NAIC or CMS.
All federal data sources used on this page

Related to New York Life

Primary data: NAIC Market Conduct Annual Statement (MCAS) 2024. Medicare Advantage figures: CMS Office of Inspector General audit OEI-09-22-00380 and KFF 2023 Medicare Advantage analysis. Methodology and computation by PlainInsurer Editorial — see methodology.