Reputation grade
C
Peer-relative, A–F
Insurer profile · NAIC + CMS
Molina Healthcare
Molina Healthcare's complaint record, claim-denial rate and reputation grade, drawn from published NAIC complaint data and CMS Transparency in Coverage.
- C
- Reputation grade
- 1.67
- Complaint index
- 19
- States active
The verdict
Molina Healthcare earns a C reputation grade - a record near the industry median, according to the NAIC's published complaint index, its ratio runs 1.67, above the 1.0 market average.
- C
- reputation grade
- 1.67
- NAIC complaint index
NAIC complaint index
1.67
1.0 = market average; lower is better
Est. complaint volume
~3,893
across 19 states, index-derived
Graded on 2 of 3 measures: NAIC complaints, prior authorisation. The score is rescaled across the measures available, so it is not directly comparable with a carrier graded on more of them.
How we calculated this grade →Where Molina Healthcare sits on complaints
- Best in data 0
Lowest complaint index in PlainInsurer's dataset: 0.23
0 complaint index
- Market avg 1
Market average complaint index = 1.0 (NAIC benchmark)
1 complaint index
- Molina Healthcare
Molina Healthcare: complaint index 1.67
2 complaint index
- Worst in data
Highest complaint index in PlainInsurer's dataset: 3.87
4 complaint index
What this shows Molina Healthcare's complaint index of 1.67 is 67% above the 1.0 market average for a carrier of its size.
Molina Healthcare vs. the full rated-insurer dataset
167% 25th percentile more affordable than 25% of 72 rated insurers
Each bar is a band; taller bars hold more rated insurers. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.
Source NAIC published complaint index (2024) · 2024
Scale vs. complaint-adjusted score
Complaint record by line of business
| Line | Est. complaints | Complaint index | States active |
|---|---|---|---|
| Health Insurance (Individual) | ~3,893 | 1.67 | 19 |
Health insurance market share
National ranking by direct written premiums, NAIC 2024
Market share
2.14%
Direct written premiums
$35,843.7M
What the data shows for Molina Healthcare
According to PlainInsurer's dataset, Molina Healthcare has a lower (better) NAIC complaint index than 25% of the 72 rated insurers it tracks and ranks #15 of 18 carriers by complaint ratio in Health Insurance (Individual).
Molina Healthcare carries a C reputation grade in PlainInsurer's dataset, with a composite score of 50.4 (higher means more consumer friction relative to size). Its NAIC complaint index of 1.67 sits above the 1.0 market average, meaning policyholders escalate more disputes to regulators than is typical for a carrier of its premium volume.
Molina Healthcare does not appear in the CMS marketplace claim-denial file, which covers individual-market health issuers, common for auto, home and life carriers. The carrier reports activity across 1 line of business.
Molina Healthcare is outside the CMS marketplace file, but the claim-denial rate ranking shows what that data reports for the carriers it does cover.
Source: NAIC Consumer Information Source complaint data (2024). See methodology.
Aggregates only, not advice. Full terms on the disclaimer.
Other C-graded carriers in PlainInsurer's dataset include Liberty Mutual and Aetna (CVS Health), and the closest overall composite score to Molina Healthcare's 50.4 belongs to Cigna HealthCare of North Carolina, Inc. (50.3), each rescaled across the measures that carrier reports.
Molina Healthcare's corporate family in PlainInsurer's dataset also includes Molina Healthcare of Utah, Molina Healthcare of South Carolina, Inc, Molina Healthcare of Texas, Inc., Molina Healthcare of Florida, Inc, and 2 more -- a shared parent doesn't mean shared performance, so check each subsidiary's own record before assuming they behave alike.
Other C-graded insurers
Carriers with the same peer-relative reputation grade
| Insurer | Grade |
|---|---|
| Liberty Mutual | C |
| Aetna (CVS Health) | C |
| Allstate Property | C |
| AIG Homeowners | C |
| Allstate Insurance | C |
Closest composite score to Molina Healthcare
Carriers with the nearest overall composite score (50.4)
| Insurer | Composite score |
|---|---|
| Cigna HealthCare of North Carolina, Inc. | 50.3 |
| Ambetter of North Carolina Inc. | 49.7 |
| Ambetter Health of Louisiana, Inc. | 51.4 |
| Blue Cross Blue Shield of Illinois | 49.2 |
Questions about Molina Healthcare
What does Molina Healthcare's grade mean?
Molina Healthcare received a grade of C, indicating a record near the industry median.
How many complaints does Molina Healthcare have?
PlainInsurer estimates Molina Healthcare's complaint volume at roughly 3,893 across 19 states, derived from its published NAIC complaint index and market footprint (NAIC does not release exact per-company complaint counts via public bulk data).
How do I file a complaint against Molina Healthcare?
File against Molina Healthcare through your state's Department of Insurance or the NAIC consumer portal at naic.org.
Is Molina Healthcare a good insurance company?
PlainInsurer's C grade for Molina Healthcare reflects a record near the industry median relative to peers on published complaint and denial data.
What types of insurance does Molina Healthcare offer?
Based on NAIC filing data, Molina Healthcare reports activity in 1 line of business: Health Insurance (Individual). Availability varies by state.
Verify Molina Healthcare
Molina Healthcare is filed with the NAIC under company number 96271. Search that number directly in the NAIC's own public consumer-information tool to cross-check this page against the primary source.
Verify on NAIC Consumer Information SourceSource: NAIC published complaint index data Complaint index, reputation grade for Molina Healthcare · 2024
Share, download, and related pages for Molina Healthcare
Download the data behind this page
The full PlainInsurer extract, covering every insurer including Molina Healthcare, is available as CSV and JSON. Underlying federal data is public domain; see our methodology for the compilation and grading method.
Data: NAIC published complaint index (2024). Not affiliated with NAIC or CMS.
Every figure on PlainInsurer comes directly from NAIC MCAS and CMS Transparency in Coverage data; no editor types in numbers. See our editorial standards or methodology, or report an error. Data current as of 2026-08-11. Grades measure only the published complaint/denial data; we don't recommend any insurer or policy.