Reputation grade
C
Peer-relative, A–F
Insurer profile · CVS Health · NAIC + CMS
Aetna Life Insurance Company
Aetna Life Insurance Company's complaint record, claim-denial rate and reputation grade, drawn from published NAIC complaint data and CMS Transparency in Coverage.
- C
- Reputation grade
- 21.4%
- Claims denied
- 1
- States (CMS data)
The verdict
Aetna Life Insurance Company earns a C reputation grade - a record near the industry median, according to CMS Transparency in Coverage filings, 21.4% of its marketplace claims were denied across 1 state.
- C
- reputation grade
- 21.4%
- claims denied (CMS)
NAIC complaint index
N/A
1.0 = market average; lower is better
Claim denial rate
21.4%
CMS, 1 states
Graded on 1 of 3 measures: claim denials. The score is rescaled across the measures available, so it is not directly comparable with a carrier graded on more of them.
How we calculated this grade →Other C-graded carriers in PlainInsurer's dataset include Liberty Mutual and Aetna (CVS Health), and the closest overall composite score to Aetna Life Insurance Company's 47.6 belongs to Cigna HealthCare of Arizona, Inc (48.1), each rescaled across the measures that carrier reports.
Aetna Life Insurance Company is part of the CVS Health family, alongside Aetna (CVS Health), Aetna Health Inc. (a FL corp.), Banner Health and Aetna Health Plan Inc., Aetna Health Inc. (a TX corp.), and 1 more in PlainInsurer's dataset -- a shared parent doesn't mean shared performance, so check each subsidiary's own record before assuming they behave alike.
Other C-graded insurers
Carriers with the same peer-relative reputation grade
| Insurer | Grade |
|---|---|
| Liberty Mutual | C |
| Aetna (CVS Health) | C |
| Allstate Property | C |
| AIG Homeowners | C |
| Allstate Insurance | C |
Closest composite score to Aetna Life Insurance Company
Carriers with the nearest overall composite score (47.6)
| Insurer | Composite score |
|---|---|
| Cigna HealthCare of Arizona, Inc | 48.1 |
| CareSource Indiana, Inc. | 48.6 |
| Blue Cross and Blue Shield of Kansas City | 46.5 |
These claim figures are from plan year 2025, not 2026. Aetna Life Insurance Company does not appear in the CMS Transparency in Coverage file for plan year 2026, so the most recent figures CMS has published for this insurer are the ones shown here. Illinois carriers left that file when the state moved to its own health-insurance marketplace for 2026; other insurers stop appearing when they exit the individual marketplace. The numbers below are unchanged and still describe the period they cover. They are simply not current-year, and are excluded from every national and state average on this site. See our methodology.
What the data shows for Aetna Life Insurance Company
Aetna Life Insurance Company, part of CVS Health, carries a C reputation grade in PlainInsurer's dataset, with a composite score of 47.6 (higher means more consumer friction relative to size). It does not yet carry enough NAIC complaint history for a normalized complaint index.
On the claims side, CMS Transparency-in-Coverage filings show Aetna Life Insurance Company denied 21.4% of marketplace claims across 1 reporting state - an elevated rate that warrants checking the plan's appeal-success record before enrolling.
See where Aetna Life Insurance Company sits against every reporting carrier in the claim-denial rate ranking.
Source: NAIC Consumer Information Source complaint data (2024). Source: CMS Transparency in Coverage PUF (PY2025), cms.gov.
Aggregates only, not advice. Full terms on the disclaimer.
Questions about Aetna Life Insurance Company
What does Aetna Life Insurance Company's grade mean?
Aetna Life Insurance Company received a grade of C, indicating a record near the industry median.
How many complaints does Aetna Life Insurance Company have?
NAIC's public bulk data does not include a complaint-volume estimate for Aetna Life Insurance Company - the carrier may be new, small, or file under a parent company. Absence of an estimate is missing data, not evidence of zero complaints.
How do I file a complaint against Aetna Life Insurance Company?
File against Aetna Life Insurance Company through your state's Department of Insurance or the NAIC consumer portal at naic.org.
Is Aetna Life Insurance Company a good insurance company?
PlainInsurer's C grade for Aetna Life Insurance Company reflects a record near the industry median relative to peers on published complaint and denial data.
What types of insurance does Aetna Life Insurance Company offer?
Detailed line-of-business data isn't currently available for Aetna Life Insurance Company. The carrier is licensed in 0 states.
Source: NAIC published complaint index + CMS Transparency in Coverage PY2025 Complaint index, reputation grade and per-state claim denial rates for Aetna Life Insurance Company · 2024
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The full PlainInsurer extract, covering every insurer including Aetna Life Insurance Company, is available as CSV and JSON. Underlying federal data is public domain; see our methodology for the compilation and grading method.
Data: NAIC published complaint index (2024) · CMS Transparency in Coverage PUF PY2025. Not affiliated with NAIC or CMS.
Every figure on PlainInsurer comes directly from NAIC MCAS and CMS Transparency in Coverage data; no editor types in numbers. See our editorial standards or methodology, or report an error. Data current as of 2026-08-11. Grades measure only the published complaint/denial data; we don't recommend any insurer or policy.