Reputation grade
F
Peer-relative, A–F
Insurer profile · Cigna · NAIC + CMS
Cigna HealthCare of Illinois, Inc.
Cigna HealthCare of Illinois, Inc.'s complaint record, claim-denial rate and reputation grade, drawn from published NAIC complaint data and CMS Transparency in Coverage.
- F
- Reputation grade
- 30.6%
- Claims denied
- 1
- States (CMS data)
The verdict
Cigna HealthCare of Illinois, Inc. earns a F reputation grade - a significantly worse record than peers, according to CMS Transparency in Coverage filings, 30.6% of its marketplace claims were denied across 1 state.
- F
- reputation grade
- 30.6%
- claims denied (CMS)
NAIC complaint index
N/A
1.0 = market average; lower is better
Claim denial rate
30.6%
CMS, 1 states
Graded on 1 of 3 measures: claim denials. The score is rescaled across the measures available, so it is not directly comparable with a carrier graded on more of them.
How we calculated this grade →Other F-graded carriers in PlainInsurer's dataset include Kemper Auto and Root Insurance, and the closest overall composite score to Cigna HealthCare of Illinois, Inc.'s 11.9 belongs to AmeriHealth Caritas North Carolina, Inc. (11.4), each rescaled across the measures that carrier reports.
Cigna HealthCare of Illinois, Inc. is part of the Cigna family, alongside Cigna Health, Cigna Health and Life Insurance Company, Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of Texas, Inc., and 1 more in PlainInsurer's dataset -- a shared parent doesn't mean shared performance, so check each subsidiary's own record before assuming they behave alike.
Other F-graded insurers
Carriers with the same peer-relative reputation grade
| Insurer | Grade |
|---|---|
| Kemper Auto | F |
| Root Insurance | F |
| Dairyland Insurance (Sentry) | F |
| Hippo Insurance | F |
| Esurance (Allstate) | F |
Closest composite score to Cigna HealthCare of Illinois, Inc.
Carriers with the nearest overall composite score (11.9)
| Insurer | Composite score |
|---|---|
| AmeriHealth Caritas North Carolina, Inc. | 11.4 |
| Banner Health and Aetna Health Plan Inc. | 12.4 |
| AmeriHealth Caritas Florida, Inc. | 13.5 |
| Oscar Health Plan of North Carolina, Inc | 10.3 |
| CareSource West Virginia Co. | 14.1 |
These claim figures are from plan year 2025, not 2026. Cigna HealthCare of Illinois, Inc. does not appear in the CMS Transparency in Coverage file for plan year 2026, so the most recent figures CMS has published for this insurer are the ones shown here. Illinois carriers left that file when the state moved to its own health-insurance marketplace for 2026; other insurers stop appearing when they exit the individual marketplace. The numbers below are unchanged and still describe the period they cover. They are simply not current-year, and are excluded from every national and state average on this site. See our methodology.
What the data shows for Cigna HealthCare of Illinois, Inc.
Cigna HealthCare of Illinois, Inc., part of Cigna, carries a F reputation grade in PlainInsurer's dataset, with a composite score of 11.9 (higher means more consumer friction relative to size). It does not yet carry enough NAIC complaint history for a normalized complaint index.
On the claims side, CMS Transparency-in-Coverage filings show Cigna HealthCare of Illinois, Inc. denied 30.6% of marketplace claims across 1 reporting state - an elevated rate that warrants checking the plan's appeal-success record before enrolling.
See where Cigna HealthCare of Illinois, Inc. sits against every reporting carrier in the claim-denial rate ranking.
Source: NAIC Consumer Information Source complaint data (2024). Source: CMS Transparency in Coverage PUF (PY2025), cms.gov.
Aggregates only, not advice. Full terms on the disclaimer.
Questions about Cigna HealthCare of Illinois, Inc.
What does Cigna HealthCare of Illinois, Inc.'s grade mean?
Cigna HealthCare of Illinois, Inc. received a grade of F, indicating a significantly worse record than peers.
How many complaints does Cigna HealthCare of Illinois, Inc. have?
NAIC's public bulk data does not include a complaint-volume estimate for Cigna HealthCare of Illinois, Inc. - the carrier may be new, small, or file under a parent company. Absence of an estimate is missing data, not evidence of zero complaints.
How do I file a complaint against Cigna HealthCare of Illinois, Inc.?
File against Cigna HealthCare of Illinois, Inc. through your state's Department of Insurance or the NAIC consumer portal at naic.org.
Is Cigna HealthCare of Illinois, Inc. a good insurance company?
PlainInsurer's F grade for Cigna HealthCare of Illinois, Inc. reflects a significantly worse record than peers relative to peers on published complaint and denial data.
What types of insurance does Cigna HealthCare of Illinois, Inc. offer?
Detailed line-of-business data isn't currently available for Cigna HealthCare of Illinois, Inc.. The carrier is licensed in 0 states.
Source: NAIC published complaint index + CMS Transparency in Coverage PY2025 Complaint index, reputation grade and per-state claim denial rates for Cigna HealthCare of Illinois, Inc. · 2024
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The full PlainInsurer extract, covering every insurer including Cigna HealthCare of Illinois, Inc., is available as CSV and JSON. Underlying federal data is public domain; see our methodology for the compilation and grading method.
Data: NAIC published complaint index (2024) · CMS Transparency in Coverage PUF PY2025. Not affiliated with NAIC or CMS.
Every figure on PlainInsurer comes directly from NAIC MCAS and CMS Transparency in Coverage data; no editor types in numbers. See our editorial standards or methodology, or report an error. Data current as of 2026-08-11. Grades measure only the published complaint/denial data; we don't recommend any insurer or policy.