Reputation grade
F
Peer-relative, A–F
Insurer profile · Allstate · NAIC + CMS
Esurance (Allstate)
Esurance (Allstate)'s complaint record, claim-denial rate and reputation grade, drawn from published NAIC complaint data and CMS Transparency in Coverage.
- F
- Reputation grade
- 1.98
- Complaint index
- 41
- States active
The verdict
Esurance (Allstate) earns a F reputation grade - a significantly worse record than peers, according to the NAIC's published complaint index, its ratio runs 1.98, above the 1.0 market average.
- F
- reputation grade
- 1.98
- NAIC complaint index
NAIC complaint index
1.98
1.0 = market average; lower is better
Est. complaint volume
~9,985
across 41 states, index-derived
Graded on 1 of 3 measures: NAIC complaints. The score is rescaled across the measures available, so it is not directly comparable with a carrier graded on more of them.
How we calculated this grade →Where Esurance (Allstate) sits on complaints
- Best in data 0
Lowest complaint index in PlainInsurer's dataset: 0.23
0 complaint index
- Market avg 1
Market average complaint index = 1.0 (NAIC benchmark)
1 complaint index
- Esurance (Allstate)
Esurance (Allstate): complaint index 1.98
2 complaint index
- Worst in data
Highest complaint index in PlainInsurer's dataset: 3.87
4 complaint index
What this shows Esurance (Allstate)'s complaint index of 1.98 is 98% above the 1.0 market average for a carrier of its size.
Esurance (Allstate) vs. the full rated-insurer dataset
198% 19th percentile more affordable than 19% of 72 rated insurers
Each bar is a band; taller bars hold more rated insurers. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.
Source NAIC published complaint index (2024) · 2024
Scale vs. complaint-adjusted score
Complaint record by line of business
| Line | Est. complaints | Complaint index | States active |
|---|---|---|---|
| Auto Insurance | ~9,985 | 1.98 | 41 |
Auto insurance market share
Private-passenger-auto ranking by written premium, NAIC 2024
Market share
10.18%
Written premiums
$36,581.812M
What the data shows for Esurance (Allstate)
According to PlainInsurer's dataset, Esurance (Allstate) has a lower (better) NAIC complaint index than 19% of the 72 rated insurers it tracks and ranks #14 of 21 carriers by complaint ratio in Auto Insurance.
Esurance (Allstate), part of Allstate, carries a F reputation grade in PlainInsurer's dataset, with a composite score of 20.8 (higher means more consumer friction relative to size). Its NAIC complaint index of 1.98 sits above the 1.0 market average, meaning policyholders escalate more disputes to regulators than is typical for a carrier of its premium volume.
Esurance (Allstate) does not appear in the CMS marketplace claim-denial file, which covers individual-market health issuers, common for auto, home and life carriers. The carrier reports activity across 1 line of business.
Esurance (Allstate) is outside the CMS marketplace file, but the claim-denial rate ranking shows what that data reports for the carriers it does cover.
Source: NAIC Consumer Information Source complaint data (2024). See methodology.
Aggregates only, not advice. Full terms on the disclaimer.
Other F-graded carriers in PlainInsurer's dataset include Kemper Auto and Root Insurance, and the closest overall composite score to Esurance (Allstate)'s 20.8 belongs to Premera Blue Cross Blue Shield of Alaska (21.6), each rescaled across the measures that carrier reports.
Esurance (Allstate) is part of the Allstate family, alongside Direct General (Allstate), Allstate Property, and Allstate Insurance in PlainInsurer's dataset -- a shared parent doesn't mean shared performance, so check each subsidiary's own record before assuming they behave alike.
Other F-graded insurers
Carriers with the same peer-relative reputation grade
| Insurer | Grade |
|---|---|
| Kemper Auto | F |
| Root Insurance | F |
| Dairyland Insurance (Sentry) | F |
| Hippo Insurance | F |
| Direct General (Allstate) | F |
Closest composite score to Esurance (Allstate)
Carriers with the nearest overall composite score (20.8)
| Insurer | Composite score |
|---|---|
| Premera Blue Cross Blue Shield of Alaska | 21.6 |
| UnitedHealthcare of Arizona, Inc. | 20.0 |
| AvMed, Inc. | 18.9 |
| UnitedHealthcare Insurance Company | 18.9 |
| CHRISTUS Health Plan Louisiana | 23.2 |
Questions about Esurance (Allstate)
What does Esurance (Allstate)'s grade mean?
Esurance (Allstate) received a grade of F, indicating a significantly worse record than peers.
How many complaints does Esurance (Allstate) have?
PlainInsurer estimates Esurance (Allstate)'s complaint volume at roughly 9,985 across 41 states, derived from its published NAIC complaint index and market footprint (NAIC does not release exact per-company complaint counts via public bulk data).
How do I file a complaint against Esurance (Allstate)?
File against Esurance (Allstate) through your state's Department of Insurance or the NAIC consumer portal at naic.org.
Is Esurance (Allstate) a good insurance company?
PlainInsurer's F grade for Esurance (Allstate) reflects a significantly worse record than peers relative to peers on published complaint and denial data.
What types of insurance does Esurance (Allstate) offer?
Based on NAIC filing data, Esurance (Allstate) reports activity in 1 line of business: Auto Insurance. Availability varies by state.
Verify Esurance (Allstate)
Esurance (Allstate) is filed with the NAIC under company number 39020. Search that number directly in the NAIC's own public consumer-information tool to cross-check this page against the primary source.
Verify on NAIC Consumer Information SourceSource: NAIC published complaint index data Complaint index, reputation grade for Esurance (Allstate) · 2024
Share, download, and related pages for Esurance (Allstate)
Download the data behind this page
The full PlainInsurer extract, covering every insurer including Esurance (Allstate), is available as CSV and JSON. Underlying federal data is public domain; see our methodology for the compilation and grading method.
Data: NAIC published complaint index (2024). Not affiliated with NAIC or CMS.
Every figure on PlainInsurer comes directly from NAIC MCAS and CMS Transparency in Coverage data; no editor types in numbers. See our editorial standards or methodology, or report an error. Data current as of 2026-08-11. Grades measure only the published complaint/denial data; we don't recommend any insurer or policy.