Insurer profile · Allstate · NAIC + CMS

Direct General (Allstate)

Direct General (Allstate)'s complaint record, claim-denial rate and reputation grade, drawn from published NAIC complaint data and CMS Transparency in Coverage.

F
Reputation grade
2.56
Complaint index
26
States active

The verdict

Direct General (Allstate) earns a F reputation grade - a significantly worse record than peers, according to the NAIC's published complaint index, its ratio runs 2.56, above the 1.0 market average.

F
reputation grade
2.56
NAIC complaint index
FFF
Reputation grade F (composite score 0.0) - A=Excellent, F=Failing. Based on NAIC complaint ratios and CMS denial data.

Graded on 1 of 3 measures: NAIC complaints. The score is rescaled across the measures available, so it is not directly comparable with a carrier graded on more of them.

How we calculated this grade →

NAIC CIS filing desk

NAIC 15504 F · 0.0

GRADE-F · INDEX-HOT · DENIAL-NONE · RANK-WORST · NEAR-PEER · LINES-1 · BOOK-RICH

  • GRADE-F F · 0.0
  • INDEX-HOT 2.56
  • DENIAL-NONE No CMS file
  • RANK-WORST #66/72
  • NEAR-PEER Citizens Property In… · F
  • LINES-1 1 line
  • BOOK-RICH 6/7 fields

Nearest complaint-index peer: Citizens Property Insurance (FL) (±0.13 index pts)

Instrument codes from this carrier’s NAIC Consumer Information Source filing: grade band, complaint index, CMS denial band, corpus rank, photo-finish peer, line book, and field completeness. Not an official NAIC rating.

Complaint-index neighbourhood around Direct General (Allstate)

Quietest and hottest poles plus nearest index peers, not a full NAIC corpus board reprint.

Direct General (Allstate) - complaint index neighbourhood

complaint index

What this shows According to PlainInsurer's dataset, Direct General (Allstate) has a lower (better) NAIC complaint index than 8% of the 72 rated insurers it tracks and ranks #17 of 21 carriers by complaint ratio in Auto Insurance.

Source NAIC published complaint index (2024) As of 2026

Where Direct General (Allstate) sits on complaints

complaint index

What this shows Direct General (Allstate)'s complaint index of 2.56 is 156% above the 1.0 market average for a carrier of its size.

Source NAIC published complaint index (2024) As of 2024

Direct General (Allstate) vs. the full rated-insurer dataset

256% 8th percentile more affordable than 8% of 72 rated insurers

Direct General (Allstate) 0% 425% all rated insurers, bucketed by value

Each bar is a band; taller bars hold more rated insurers. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source NAIC published complaint index (2024) · 2024

Scale vs. complaint-adjusted score

NAIC complaint counts with PlainInsurer composite scores (multi-vintage: NAIC MCAS + CMS TiC/MA when present), 72 rated insurers 2×2 strategic matrix plotting 30 entities by Total complaints → (X) and Composite score (higher = more friction) → (Y), with a crosshair dividing the plot into four quadrants. Large, high frictionSmall, high frictionLarge, low frictionSmall, low friction 02,0004,0006,0008,000 60708090100 Total complaints → Composite score (higher = more friction) →
NAIC complaint counts with PlainInsurer composite scores (multi-vintage: NAIC MCAS + CMS TiC/MA when present), 72 rated insurers

Complaint record by line of business

Line Est. complaints Complaint index States active
Auto Insurance ~8,176 2.56 26

Auto insurance market share

Private-passenger-auto ranking by written premium, NAIC 2024

#4
Market share
10.18%
Written premiums
$36,581.812M
See the full market-share ranking →

What the NAIC filing desk shows for Direct General (Allstate)

According to PlainInsurer's dataset, Direct General (Allstate) has a lower (better) NAIC complaint index than 8% of the 72 rated insurers it tracks and ranks #17 of 21 carriers by complaint ratio in Auto Insurance.

Direct General (Allstate) is outside the CMS marketplace file, but the claim-denial rate ranking shows what that data reports for the carriers it does cover. How complaint indexes place Direct General (Allstate).

Nationwide insurers with similar scores or complaint volume

Two corpus-wide peer sets for Direct General (Allstate): nearest national-scale carriers by composite score and by NAIC complaint volume. These are cross-market neighborhoods, not the corporate-family list or same-grade chips above.

Similar composite score

Nearest carriers by composite score (0.0 here). Floored at 50+ complaints and 5+ states.

Gainsco Insurance 0.0 Infinity P&C (Kemper) 0.0 Root Insurance 0.0 SafeAuto (Kemper) 0.0

Similar complaint volume

Nearest carriers by NAIC complaint count (8,176 here). Deduped against the score peers so the two sets stay distinct.

Liberty Mutual 8,241 complaints Aetna (CVS Health) 8,053 complaints Farmers Insurance 8,049 complaints Farmers Property 7,832 complaints
Aggregates only, not advice. Full terms on the disclaimer.

Direct General (Allstate) is part of the Allstate family, alongside Esurance (Allstate), Allstate Property, and Allstate Insurance in PlainInsurer's dataset -- a shared parent doesn't mean shared performance, so check each subsidiary's own record before assuming they behave alike.

Questions about Direct General (Allstate)

What does Direct General (Allstate)'s grade mean?
Direct General (Allstate) received a grade of F, indicating a significantly worse record than peers.
How many complaints does Direct General (Allstate) have?
PlainInsurer estimates Direct General (Allstate)'s complaint volume at roughly 8,176 across 26 states, derived from its published NAIC complaint index and market footprint (NAIC does not release exact per-company complaint counts via public bulk data).
How do I file a complaint against Direct General (Allstate)?
File against Direct General (Allstate) through your state's Department of Insurance or the NAIC consumer portal at naic.org.
Is Direct General (Allstate) a good insurance company?
PlainInsurer's F grade for Direct General (Allstate) reflects a significantly worse record than peers relative to peers on published complaint and denial data.
What types of insurance does Direct General (Allstate) offer?
Based on NAIC filing data, Direct General (Allstate) reports activity in 1 line of business: Auto Insurance. Availability varies by state.

Verify Direct General (Allstate)

Direct General (Allstate) is filed with the NAIC under company number 15504. Search that number directly in the NAIC's own public consumer-information tool to cross-check this page against the primary source.

Verify on NAIC Consumer Information Source

Source: NAIC published complaint index data Complaint index, reputation grade for Direct General (Allstate) · 2024

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The full PlainInsurer extract, covering every insurer including Direct General (Allstate), is available as CSV and JSON. Underlying federal data is public domain; see our methodology for the compilation and grading method.

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Data: NAIC published complaint index (2024). Not affiliated with NAIC or CMS.

Every figure on PlainInsurer comes directly from NAIC MCAS and CMS Transparency in Coverage data; no editor types in numbers. See our editorial standards or methodology, or report an error. Data current as of 2026-08-11. Grades measure only the published complaint/denial data; we don't recommend any insurer or policy.