Insurer profile · FL Citizens · NAIC + CMS

Citizens Property Insurance (FL)

Citizens Property Insurance (FL)'s complaint record, claim-denial rate and reputation grade, drawn from published NAIC complaint data and CMS Transparency in Coverage.

F
Reputation grade
2.43
Complaint index
1
States active

The verdict

Citizens Property Insurance (FL) earns a F reputation grade - a significantly worse record than peers, according to the NAIC's published complaint index, its ratio runs 2.43, above the 1.0 market average.

F
reputation grade
2.43
NAIC complaint index
FFF
Reputation grade F (composite score 2.8) - A=Excellent, F=Failing. Based on NAIC complaint ratios and CMS denial data.

Graded on 1 of 3 measures: NAIC complaints. The score is rescaled across the measures available, so it is not directly comparable with a carrier graded on more of them.

How we calculated this grade →

NAIC CIS filing desk

NAIC 12300 F · 2.8

GRADE-F · INDEX-HOT · DENIAL-NONE · RANK-WORST · PHOTO-FINISH · LINES-1 · BOOK-RICH

  • GRADE-F F · 2.8
  • INDEX-HOT 2.43
  • DENIAL-NONE No CMS file
  • RANK-WORST #64/72
  • PHOTO-FINISH Kemper Auto · F
  • LINES-1 1 line
  • BOOK-RICH 6/7 fields

Nearest complaint-index peer: Kemper Auto (±0.00 index pts)

Instrument codes from this carrier’s NAIC Consumer Information Source filing: grade band, complaint index, CMS denial band, corpus rank, photo-finish peer, line book, and field completeness. Not an official NAIC rating.

Complaint-index neighbourhood around Citizens Property Insurance (FL)

Quietest and hottest poles plus nearest index peers, not a full NAIC corpus board reprint.

Citizens Property Insurance (FL) - complaint index neighbourhood

complaint index

What this shows According to PlainInsurer's dataset, Citizens Property Insurance (FL) has a lower (better) NAIC complaint index than 10% of the 72 rated insurers it tracks and ranks #15 of 17 carriers by complaint ratio in Home Insurance.

Source NAIC published complaint index (2024) As of 2026

Where Citizens Property Insurance (FL) sits on complaints

complaint index

What this shows Citizens Property Insurance (FL)'s complaint index of 2.43 is 143% above the 1.0 market average for a carrier of its size.

Source NAIC published complaint index (2024) As of 2024

Citizens Property Insurance (FL) vs. the full rated-insurer dataset

243% 10th percentile more affordable than 10% of 72 rated insurers

Citizens Property Insurance (FL) 0% 425% all rated insurers, bucketed by value

Each bar is a band; taller bars hold more rated insurers. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source NAIC published complaint index (2024) · 2024

Scale vs. complaint-adjusted score

NAIC complaint counts with PlainInsurer composite scores (multi-vintage: NAIC MCAS + CMS TiC/MA when present), 72 rated insurers 2×2 strategic matrix plotting 30 entities by Total complaints → (X) and Composite score (higher = more friction) → (Y), with a crosshair dividing the plot into four quadrants. Large, high frictionSmall, high frictionLarge, low frictionSmall, low friction 02,0004,0006,0008,000 60708090100 Total complaints → Composite score (higher = more friction) →
NAIC complaint counts with PlainInsurer composite scores (multi-vintage: NAIC MCAS + CMS TiC/MA when present), 72 rated insurers

Complaint record by line of business

Line Est. complaints Complaint index States active
Home Insurance ~330 2.43 1

What the NAIC filing desk shows for Citizens Property Insurance (FL)

According to PlainInsurer's dataset, Citizens Property Insurance (FL) has a lower (better) NAIC complaint index than 10% of the 72 rated insurers it tracks and ranks #15 of 17 carriers by complaint ratio in Home Insurance.

Citizens Property Insurance (FL) is outside the CMS marketplace file, but the claim-denial rate ranking shows what that data reports for the carriers it does cover. How complaint indexes place Citizens Property Insurance (FL).

Nationwide insurers with similar scores or complaint volume

Two corpus-wide peer sets for Citizens Property Insurance (FL): nearest national-scale carriers by composite score and by NAIC complaint volume. These are cross-market neighborhoods, not the corporate-family list or same-grade chips above.

Similar composite score

Nearest carriers by composite score (2.8 here). Floored at 50+ complaints and 5+ states.

Kemper Auto 2.8 Direct General (Allstate) 0.0 Gainsco Insurance 0.0 Infinity P&C (Kemper) 0.0

Similar complaint volume

Nearest carriers by NAIC complaint count (330 here). Deduped against the score peers so the two sets stay distinct.

Kaiser Permanente 458 complaints Erie Insurance 814 complaints Erie Homeowners 853 complaints Northwestern Mutual Life 1,431 complaints
Aggregates only, not advice. Full terms on the disclaimer.

Questions about Citizens Property Insurance (FL)

What does Citizens Property Insurance (FL)'s grade mean?
Citizens Property Insurance (FL) received a grade of F, indicating a significantly worse record than peers.
How many complaints does Citizens Property Insurance (FL) have?
PlainInsurer estimates Citizens Property Insurance (FL)'s complaint volume at roughly 330 across 1 state, derived from its published NAIC complaint index and market footprint (NAIC does not release exact per-company complaint counts via public bulk data).
How do I file a complaint against Citizens Property Insurance (FL)?
File against Citizens Property Insurance (FL) through your state's Department of Insurance or the NAIC consumer portal at naic.org.
Is Citizens Property Insurance (FL) a good insurance company?
PlainInsurer's F grade for Citizens Property Insurance (FL) reflects a significantly worse record than peers relative to peers on published complaint and denial data.
What types of insurance does Citizens Property Insurance (FL) offer?
Based on NAIC filing data, Citizens Property Insurance (FL) reports activity in 1 line of business: Home Insurance. Availability varies by state.

Verify Citizens Property Insurance (FL)

Citizens Property Insurance (FL) is filed with the NAIC under company number 12300. Search that number directly in the NAIC's own public consumer-information tool to cross-check this page against the primary source.

Verify on NAIC Consumer Information Source

Source: NAIC published complaint index data Complaint index, reputation grade for Citizens Property Insurance (FL) · 2024

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Download the data behind this page

The full PlainInsurer extract, covering every insurer including Citizens Property Insurance (FL), is available as CSV and JSON. Underlying federal data is public domain; see our methodology for the compilation and grading method.

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Data: NAIC published complaint index (2024). Not affiliated with NAIC or CMS.

Every figure on PlainInsurer comes directly from NAIC MCAS and CMS Transparency in Coverage data; no editor types in numbers. See our editorial standards or methodology, or report an error. Data current as of 2026-08-11. Grades measure only the published complaint/denial data; we don't recommend any insurer or policy.