Complaint Score
15.2 of 100
Normalized by premium volume across 3 states
Below avg
Tower Hill Insurance: 876 justified complaints across 3 states (NAIC MCAS 2024). Reputation grade F.
Part of Tower Hill
NAIC Code: 18082
Poor — significantly above-average complaints and/or denials
Tower Hill Insurance has a significantly above-average complaint record relative to its market share. This is the lowest grade in the PlainInsurer scoring system, indicating persistent issues with claims handling, customer service, or denial practices. Consumers should carefully weigh alternatives and review the specific complaint categories before purchasing coverage from Tower Hill Insurance.
Tower Hill Insurance's composite score of 15.2 is derived from complaint ratios and operational data across 3 states. Scores below 30 reflect strong consumer satisfaction metrics.
Tower Hill Insurance appears in PlainInsurer's regulatory database with 876 justified complaints on file across 3 states under NAIC code 18082, operating as part of Tower Hill. The company's composite score of 15.2 translates to a reputation grade of F — this score combines NAIC complaint ratios, available CMS claim denial data, and Medicare Advantage prior authorization metrics where applicable. Lower composite scores indicate fewer consumer problems relative to company size; higher scores indicate more.
Looking at business mix, Tower Hill Insurance reports activity in 1 line of business (Home Insurance). Its complaint score of 15.2 — normalized by premium volume — is what regulators and consumer-protection groups use to compare insurers fairly across different company sizes.
For consumers evaluating Tower Hill Insurance, the practical implication is this: complaint ratio and denial data give a comparative view of how this insurer treats policyholders relative to peers, but they cannot predict your individual claim experience. The current F grade signals above-average consumer friction at Tower Hill Insurance — review the state-by-state breakdown below and compare against peer insurers before committing to a policy. This page is not financial, legal, or insurance advice — verify all coverage terms with a licensed agent and consult your state's Department of Insurance for dispute or complaint procedures.
Complaint Score
15.2 of 100
Normalized by premium volume across 3 states
Below avg
Claim Denial Score
N/A of 100
Not yet available for this insurer
States Active
3 states
NAIC Code: 18082
Composite score of 15.2 — lower is better
| Line | Complaints | Avg Complaint Ratio | States Active |
|---|---|---|---|
| Home Insurance | 876 | 2.12 +112% vs. avg
| 3 |
Source: NAIC Consumer Information Source (CIS) + CMS Medicare Advantage Star Ratings Insurer complaint counts and ratios for Tower Hill Insurance across all reported lines of business and states · 2023 NAIC CIS aggregates state-DOI consumer complaints; complaint ratios normalize against premium volume so absolute counts and ratios can diverge. Reputation grade derived from PlainInsurer methodology applied to NAIC data.
If you have a dispute with Tower Hill Insurance or any insurer, you have the right to file a complaint with your state's insurance commissioner. State regulators investigate consumer complaints, mediate disputes, and can take enforcement action against companies that violate insurance laws.
The NAIC's complaint filing page provides direct links to every state insurance department. Complaints can typically be filed online and are tracked as part of the public record that informs the complaint ratios shown on this page.
The data presented here covers all lines of business — auto, home, health, and life insurance. Complaint ratios are normalized by premium volume so that larger companies are not penalized simply for writing more policies.
Understand what the numbers mean for Tower Hill Insurance
Step-by-step internal and external review process
Why insurers deny care and what you can do
What NAIC complaint data reveals about auto insurers
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See a side-by-side complaint ratio and denial rate comparison.
Read our methodology — how this data is sourced, computed, and verified.