Insurer profile · Berkshire Hathaway · NAIC + CMS
GEICO
GEICO's complaint record, claim-denial rate and reputation grade, drawn from published NAIC complaint data and CMS Transparency in Coverage.
- D
- Reputation grade
- 1.43
- Complaint index
- 50
- States active
The verdict
GEICO earns a D reputation grade - a worse-than-average record versus peers, according to the NAIC's published complaint index, its ratio runs 1.43, above the 1.0 market average.
- D
- reputation grade
- 1.43
- NAIC complaint index
Graded on 1 of 3 measures: NAIC complaints. The score is rescaled across the measures available, so it is not directly comparable with a carrier graded on more of them.
How we calculated this grade →NAIC CIS filing desk
NAIC 41491 D · 42.8
GRADE-D · INDEX-ELEV · DENIAL-NONE · RANK-LOWER · PHOTO-FINISH · LINES-1 · BOOK-RICH
- GRADE-D D · 42.8
- INDEX-ELEV 1.43
- DENIAL-NONE No CMS file
- RANK-LOWER #48/72
- PHOTO-FINISH CareFirst BCBS · D
- LINES-1 1 line
- BOOK-RICH 6/7 fields
Nearest complaint-index peer: CareFirst BCBS (±0.00 index pts)
Instrument codes from this carrier’s NAIC Consumer Information Source filing: grade band, complaint index, CMS denial band, corpus rank, photo-finish peer, line book, and field completeness. Not an official NAIC rating.
Complaint-index neighbourhood around GEICO
Quietest and hottest poles plus nearest index peers, not a full NAIC corpus board reprint.
GEICO - complaint index neighbourhood
- Northwestern Mutual… · quietest 0
Northwestern Mutual… · quietest
0 complaint index
- Allstate Property · near 1
Allstate Property · near
1 complaint index
- Liberty Mutual · near 1
Liberty Mutual · near
1 complaint index
- CareFirst BCBS · near 1
CareFirst BCBS · near
1 complaint index
- GEICO · this carrier 1
GEICO · this carrier
1 complaint index
- Liberty Mutual Homeo… · near 1
Liberty Mutual Homeo… · near
1 complaint index
- Gainsco Insurance · hottest
Gainsco Insurance · hottest
4 complaint index
What this shows According to PlainInsurer's dataset, GEICO has a lower (better) NAIC complaint index than 31% of the 72 rated insurers it tracks and ranks #11 of 21 carriers by complaint ratio in Auto Insurance.
Where GEICO sits on complaints
- Best in data 0
Lowest complaint index in PlainInsurer's dataset: 0.23
0 complaint index
- Market avg 1
Market average complaint index = 1.0 (NAIC benchmark)
1 complaint index
- GEICO 1
GEICO: complaint index 1.43
1 complaint index
- Worst in data
Highest complaint index in PlainInsurer's dataset: 3.87
4 complaint index
What this shows GEICO's complaint index of 1.43 is 43% above the 1.0 market average for a carrier of its size.
GEICO vs. the full rated-insurer dataset
143% 31st percentile more affordable than 31% of 72 rated insurers
Each bar is a band; taller bars hold more rated insurers. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.
Source NAIC published complaint index (2024) · 2024
Scale vs. complaint-adjusted score
Complaint record by line of business
| Line | Est. complaints | Complaint index | States active |
|---|---|---|---|
| Auto Insurance | ~8,750 | 1.43 | 50 |
Auto insurance market share
Private-passenger-auto ranking by written premium, NAIC 2024
What the NAIC filing desk shows for GEICO
According to PlainInsurer's dataset, GEICO has a lower (better) NAIC complaint index than 31% of the 72 rated insurers it tracks and ranks #11 of 21 carriers by complaint ratio in Auto Insurance.
GEICO is outside the CMS marketplace file, but the claim-denial rate ranking shows what that data reports for the carriers it does cover. How complaint indexes place GEICO.
GEICO carries an A.M. Best Financial Strength Rating of A++ (Superior) as of February 2025 (claims-paying ability, not complaint or service quality). Source: AM Best.
Nationwide insurers with similar scores or complaint volume
Two corpus-wide peer sets for GEICO: nearest national-scale carriers by composite score and by NAIC complaint volume. These are cross-market neighborhoods, not the corporate-family list or same-grade chips above.
Similar composite score
Nearest carriers by composite score (42.8 here). Floored at 50+ complaints and 5+ states.
Similar complaint volume
Nearest carriers by NAIC complaint count (8,750 here). Deduped against the score peers so the two sets stay distinct.
Questions about GEICO
What does GEICO's grade mean?
How many complaints does GEICO have?
How do I file a complaint against GEICO?
Is GEICO a good insurance company?
What types of insurance does GEICO offer?
Verify GEICO
GEICO is filed with the NAIC under company number 41491. Search that number directly in the NAIC's own public consumer-information tool to cross-check this page against the primary source.
Verify on NAIC Consumer Information SourceSource: NAIC published complaint index data Complaint index, reputation grade for GEICO · 2024
Share, download, and related pages for GEICO
Download the data behind this page
The full PlainInsurer extract, covering every insurer including GEICO, is available as CSV and JSON. Underlying federal data is public domain; see our methodology for the compilation and grading method.
Data: NAIC published complaint index (2024). Not affiliated with NAIC or CMS.
Every figure on PlainInsurer comes directly from NAIC MCAS and CMS Transparency in Coverage data; no editor types in numbers. See our editorial standards or methodology, or report an error. Data current as of 2026-08-11. Grades measure only the published complaint/denial data; we don't recommend any insurer or policy.