NAIC MCAS 2024 Grade B 50 states

Nationwide Life

Nationwide Life: 487 justified complaints across 50 states (NAIC MCAS 2024). Reputation grade B.

Part of Nationwide

NAIC Code: 66869

B

Reputation grade B (composite score 76.8) — A=Excellent, F=Failing. Based on NAIC complaint ratios and CMS denial data.

BBB
Reputation grade B (composite score 76.8) — A=Excellent, F=Failing. Based on NAIC complaint ratios and CMS denial data.

Good — below-average complaints

What This Grade Means for You

Nationwide Life performs better than most insurers in terms of complaint volume relative to premiums written. While not in the top tier, the below-average complaint rate suggests that policyholders are more satisfied than at competing companies. Consumers can generally feel confident choosing Nationwide Life for coverage.

Nationwide Life's composite score of 76.8 is derived from complaint ratios and operational data across 50 states. Scores above 70 indicate above-average consumer issues.

Data note: This data reflects complaints filed with state insurance departments and regulatory filings. A high complaint ratio does not necessarily indicate illegal behavior. Large insurers receive more complaints by volume; complaint ratios normalize by premium size. Always verify coverage decisions with your insurer or a licensed agent. This page is informational and does not constitute financial, legal, or insurance advice.

Nationwide Life appears in PlainInsurer's regulatory database with 487 justified complaints on file across 50 states under NAIC code 66869, operating as part of Nationwide. The company's composite score of 76.8 translates to a reputation grade of B — this score combines NAIC complaint ratios, available CMS claim denial data, and Medicare Advantage prior authorization metrics where applicable. Lower composite scores indicate fewer consumer problems relative to company size; higher scores indicate more.

Looking at business mix, Nationwide Life reports activity in 1 line of business (Life Insurance). Its complaint score of 76.8 — normalized by premium volume — is what regulators and consumer-protection groups use to compare insurers fairly across different company sizes.

For consumers evaluating Nationwide Life, the practical implication is this: complaint ratio and denial data give a comparative view of how this insurer treats policyholders relative to peers, but they cannot predict your individual claim experience. The current B grade suggests fewer consumer problems than at most insurers of similar size, which is a positive signal — though coverage terms, price, and state-specific licensing still matter for any purchase decision. This page is not financial, legal, or insurance advice — verify all coverage terms with a licensed agent and consult your state's Department of Insurance for dispute or complaint procedures.

Total Complaints
487
50 states
Complaint Score 76.80 +7580% vs. avg
Composite Score
76.8
Higher = more complaints

Complaint Score

76.8 of 100

Normalized by premium volume across 50 states

Above avg

Claim Denial Score

N/A of 100

Not yet available for this insurer

States Active

50 states

NAIC Code: 66869

Consumer Risk Level 76.8%
National median

Composite score of 76.8 — lower is better

Complaint Data by Line of Business

Line Complaints Avg Complaint Ratio States Active
Life Insurance 487
0.58 -42% vs. avg
50

Top states by complaint volume

Top 5 states — Nationwide Life consumer complaints

Top 5 states — Nationwide Life consumer complaints Horizontal bar chart of the top 5 items by value (complaints). Top 5 states — Nationwide Life consumer complaints Top 5 1. AL 10 2. AK 10 3. AZ 10 4. AR 10 5. CA 10 Top 5 states ranked by NAIC consumer complaints filed against Nationwide Life. Source: NAIC Consumer Information Source.

Source: NAIC Consumer Information Source (CIS) + CMS Medicare Advantage Star Ratings Insurer complaint counts and ratios for Nationwide Life across all reported lines of business and states · 2023 NAIC CIS aggregates state-DOI consumer complaints; complaint ratios normalize against premium volume so absolute counts and ratios can diverge. Reputation grade derived from PlainInsurer methodology applied to NAIC data.

Understanding Your Rights

If you have a dispute with Nationwide Life or any insurer, you have the right to file a complaint with your state's insurance commissioner. State regulators investigate consumer complaints, mediate disputes, and can take enforcement action against companies that violate insurance laws.

The NAIC's complaint filing page provides direct links to every state insurance department. Complaints can typically be filed online and are tracked as part of the public record that informs the complaint ratios shown on this page.

The data presented here covers all lines of business — auto, home, health, and life insurance. Complaint ratios are normalized by premium volume so that larger companies are not penalized simply for writing more policies.

Frequently Asked Questions

What does Nationwide Life's B grade mean?
Nationwide Life received a grade of B, which means "Good — below-average complaints." This grade is calculated from the company's NAIC complaint ratio (normalized by premium volume), CMS claim denial rates where available, and Medicare Advantage prior authorization data. A higher grade indicates fewer consumer problems relative to the size of the insurer.
How many complaints does Nationwide Life have?
Nationwide Life has 487 total complaints on record across 50 states, based on NAIC Market Conduct Annual Statement (MCAS) data. The raw complaint count alone does not tell the full story — larger insurers naturally receive more complaints. PlainInsurer uses complaint ratios (complaints per premium dollar) to compare companies fairly.
How do I file a complaint against Nationwide Life?
To file a complaint against Nationwide Life, contact your state's Department of Insurance. Every state has an insurance commissioner's office that accepts consumer complaints — you can typically file online, by phone, or by mail. The National Association of Insurance Commissioners (NAIC) also provides a central complaint portal at naic.org. Document your policy number, claim number, dates of communication, and the specific issue before filing. Your state regulator can investigate and mediate disputes between you and Nationwide Life.
Is Nationwide Life a good insurance company?
Whether Nationwide Life is a good choice depends on your coverage needs, state, and budget. PlainInsurer gives Nationwide Life a B grade based on complaint ratios and denial data. The above-average composite score suggests more consumer issues than typical insurers — compare alternatives in your state. Always compare quotes from multiple carriers and check complaint data for your specific state and line of coverage.
What types of insurance does Nationwide Life offer?
Based on NAIC filing data, Nationwide Life operates in 1 line of business: Life Insurance. Coverage availability varies by state — Nationwide Life is licensed in 50 states. Check directly with Nationwide Life or your state's Department of Insurance for specific policy options in your area.
How does Nationwide Life compare to other insurers?
Nationwide Life's complaint data can be compared against other insurers using PlainInsurer's complaint ratio rankings. With a B grade, Nationwide Life ranks better than the industry average for consumer complaints. To compare specific lines of coverage, visit the line-of-business rankings. For state-level comparisons, check the state pages where Nationwide Life operates.

Compare Nationwide Life Against Another Insurer

See a side-by-side complaint ratio and denial rate comparison.

Compare →
Data: NAIC MCAS 2024 industry scorecards · CMS Transparency in Coverage PUF PY2025 · CMS Medicare Advantage analysis (CMS OIG OEI-09-22-00380, KFF 2023). Not affiliated with NAIC or CMS.
All federal data sources used on this page

Related to Nationwide Life

Primary data: NAIC Market Conduct Annual Statement (MCAS) 2024. Medicare Advantage figures: CMS Office of Inspector General audit OEI-09-22-00380 and KFF 2023 Medicare Advantage analysis. Methodology and computation by PlainInsurer Editorial — see methodology.