Insurer profile · Progressive · NAIC + CMS
Progressive Insurance
Progressive Insurance's complaint record, claim-denial rate and reputation grade, drawn from published NAIC complaint data and CMS Transparency in Coverage.
- C
- Reputation grade
- 0.89
- Complaint index
- 50
- States active
The verdict
Progressive Insurance earns a C reputation grade - a record near the industry median, according to the NAIC's published complaint index, its ratio runs 0.89, near the 1.0 market average.
- C
- reputation grade
- 0.89
- NAIC complaint index
Graded on 1 of 3 measures: NAIC complaints. The score is rescaled across the measures available, so it is not directly comparable with a carrier graded on more of them.
How we calculated this grade →NAIC CIS filing desk
NAIC 24260 C · 64.4
GRADE-C · INDEX-MID · DENIAL-NONE · RANK-MID · PHOTO-FINISH · LINES-1 · BOOK-RICH
- GRADE-C C · 64.4
- INDEX-MID 0.89
- DENIAL-NONE No CMS file
- RANK-MID #29/72
- PHOTO-FINISH Highmark Health · B
- LINES-1 1 line
- BOOK-RICH 6/7 fields
Nearest complaint-index peer: Highmark Health (±0.00 index pts)
Instrument codes from this carrier’s NAIC Consumer Information Source filing: grade band, complaint index, CMS denial band, corpus rank, photo-finish peer, line book, and field completeness. Not an official NAIC rating.
Complaint-index neighbourhood around Progressive Insurance
Quietest and hottest poles plus nearest index peers, not a full NAIC corpus board reprint.
Progressive Insurance - complaint index neighbourhood
- Northwestern Mutual… · quietest 0
Northwestern Mutual… · quietest
0 complaint index
- Humana Health · near 1
Humana Health · near
1 complaint index
- Travelers Insurance · near 1
Travelers Insurance · near
1 complaint index
- Highmark Health · near 1
Highmark Health · near
1 complaint index
- MetLife · near 1
MetLife · near
1 complaint index
- Progressive Insurance · this carrier 1
Progressive Insurance · this carrier
1 complaint index
- Gainsco Insurance · hottest
Gainsco Insurance · hottest
4 complaint index
What this shows According to PlainInsurer's dataset, Progressive Insurance has a lower (better) NAIC complaint index than 57% of the 72 rated insurers it tracks and ranks #6 of 21 carriers by complaint ratio in Auto Insurance.
Where Progressive Insurance sits on complaints
- Best in data 0
Lowest complaint index in PlainInsurer's dataset: 0.23
0 complaint index
- Market avg 1
Market average complaint index = 1.0 (NAIC benchmark)
1 complaint index
- Progressive Insuranc 1
Progressive Insurance: complaint index 0.89
1 complaint index
- Worst in data
Highest complaint index in PlainInsurer's dataset: 3.87
4 complaint index
What this shows Progressive Insurance's complaint index of 0.89 is 11% below the 1.0 market average for a carrier of its size.
Progressive Insurance vs. the full rated-insurer dataset
89% Among the most affordable more affordable than 57% of 72 rated insurers
Each bar is a band; taller bars hold more rated insurers. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.
Source NAIC published complaint index (2024) · 2024
Scale vs. complaint-adjusted score
Complaint record by line of business
| Line | Est. complaints | Complaint index | States active |
|---|---|---|---|
| Auto Insurance | ~5,525 | 0.89 | 50 |
Auto insurance market share
Private-passenger-auto ranking by written premium, NAIC 2024
What the NAIC filing desk shows for Progressive Insurance
According to PlainInsurer's dataset, Progressive Insurance has a lower (better) NAIC complaint index than 57% of the 72 rated insurers it tracks and ranks #6 of 21 carriers by complaint ratio in Auto Insurance.
Progressive Insurance is outside the CMS marketplace file, but the claim-denial rate ranking shows what that data reports for the carriers it does cover. How complaint indexes place Progressive Insurance.
Progressive Insurance carries an A.M. Best Financial Strength Rating of A+ (Superior) as of April 2025 (claims-paying ability, not complaint or service quality). Source: AM Best.
Nationwide insurers with similar scores or complaint volume
Two corpus-wide peer sets for Progressive Insurance: nearest national-scale carriers by composite score and by NAIC complaint volume. These are cross-market neighborhoods, not the corporate-family list or same-grade chips above.
Similar composite score
Nearest carriers by composite score (64.4 here). Floored at 50+ complaints and 5+ states.
Similar complaint volume
Nearest carriers by NAIC complaint count (5,525 here). Deduped against the score peers so the two sets stay distinct.
Questions about Progressive Insurance
What does Progressive Insurance's grade mean?
How many complaints does Progressive Insurance have?
How do I file a complaint against Progressive Insurance?
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What types of insurance does Progressive Insurance offer?
Verify Progressive Insurance
Progressive Insurance is filed with the NAIC under company number 24260. Search that number directly in the NAIC's own public consumer-information tool to cross-check this page against the primary source.
Verify on NAIC Consumer Information SourceSource: NAIC published complaint index data Complaint index, reputation grade for Progressive Insurance · 2024
Share, download, and related pages for Progressive Insurance
Download the data behind this page
The full PlainInsurer extract, covering every insurer including Progressive Insurance, is available as CSV and JSON. Underlying federal data is public domain; see our methodology for the compilation and grading method.
Data: NAIC published complaint index (2024). Not affiliated with NAIC or CMS.
Every figure on PlainInsurer comes directly from NAIC MCAS and CMS Transparency in Coverage data; no editor types in numbers. See our editorial standards or methodology, or report an error. Data current as of 2026-08-11. Grades measure only the published complaint/denial data; we don't recommend any insurer or policy.