Insurer profile · Travelers · NAIC + CMS

Travelers Insurance

Travelers Insurance's complaint record, claim-denial rate and reputation grade, drawn from published NAIC complaint data and CMS Transparency in Coverage.

B
Reputation grade
0.87
Complaint index
50
States active

The verdict

Travelers Insurance earns a B reputation grade - a better-than-average record versus peers, according to the NAIC's published complaint index, its ratio runs 0.87, near the 1.0 market average.

B
reputation grade
0.87
NAIC complaint index
BBB
Reputation grade B (composite score 65.2) - A=Excellent, F=Failing. Based on NAIC complaint ratios and CMS denial data.

Graded on 1 of 3 measures: NAIC complaints. The score is rescaled across the measures available, so it is not directly comparable with a carrier graded on more of them.

How we calculated this grade →

NAIC CIS filing desk

NAIC 25658 B · 65.2

GRADE-B · INDEX-MID · DENIAL-NONE · RANK-UPPER · PHOTO-FINISH · LINES-1 · BOOK-RICH

  • GRADE-B B · 65.2
  • INDEX-MID 0.87
  • DENIAL-NONE No CMS file
  • RANK-UPPER #27/72
  • PHOTO-FINISH Humana Health · B
  • LINES-1 1 line
  • BOOK-RICH 6/7 fields

Nearest complaint-index peer: Humana Health (±0.00 index pts)

Instrument codes from this carrier’s NAIC Consumer Information Source filing: grade band, complaint index, CMS denial band, corpus rank, photo-finish peer, line book, and field completeness. Not an official NAIC rating.

Complaint-index neighbourhood around Travelers Insurance

Quietest and hottest poles plus nearest index peers, not a full NAIC corpus board reprint.

Travelers Insurance - complaint index neighbourhood

complaint index

What this shows According to PlainInsurer's dataset, Travelers Insurance has a lower (better) NAIC complaint index than 61% of the 72 rated insurers it tracks and ranks #5 of 21 carriers by complaint ratio in Auto Insurance.

Source NAIC published complaint index (2024) As of 2026

Where Travelers Insurance sits on complaints

complaint index

What this shows Travelers Insurance's complaint index of 0.87 is 13% below the 1.0 market average for a carrier of its size.

Source NAIC published complaint index (2024) As of 2024

Travelers Insurance vs. the full rated-insurer dataset

87% Among the most affordable more affordable than 61% of 72 rated insurers

Travelers Insurance 0% 425% all rated insurers, bucketed by value

Each bar is a band; taller bars hold more rated insurers. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source NAIC published complaint index (2024) · 2024

Scale vs. complaint-adjusted score

NAIC complaint counts with PlainInsurer composite scores (multi-vintage: NAIC MCAS + CMS TiC/MA when present), 72 rated insurers 2×2 strategic matrix plotting 30 entities by Total complaints → (X) and Composite score (higher = more friction) → (Y), with a crosshair dividing the plot into four quadrants. Large, high frictionSmall, high frictionLarge, low frictionSmall, low friction 02,0004,0006,0008,00010,000 020406080100 Total complaints → Composite score (higher = more friction) →
NAIC complaint counts with PlainInsurer composite scores (multi-vintage: NAIC MCAS + CMS TiC/MA when present), 72 rated insurers

Complaint record by line of business

Line Est. complaints Complaint index States active
Auto Insurance ~5,378 0.87 50

Auto insurance market share

Private-passenger-auto ranking by written premium, NAIC 2024

#8
Market share
2.00%
Written premiums
$7,184.379M
See the full market-share ranking →

What the NAIC filing desk shows for Travelers Insurance

According to PlainInsurer's dataset, Travelers Insurance has a lower (better) NAIC complaint index than 61% of the 72 rated insurers it tracks and ranks #5 of 21 carriers by complaint ratio in Auto Insurance.

Travelers Insurance is outside the CMS marketplace file, but the claim-denial rate ranking shows what that data reports for the carriers it does cover. How complaint indexes place Travelers Insurance.

Travelers Insurance carries an A.M. Best Financial Strength Rating of A++ (Superior) as of August 2025 (claims-paying ability, not complaint or service quality). Source: AM Best.

Nationwide insurers with similar scores or complaint volume

Two corpus-wide peer sets for Travelers Insurance: nearest national-scale carriers by composite score and by NAIC complaint volume. These are cross-market neighborhoods, not the corporate-family list or same-grade chips above.

Similar composite score

Nearest carriers by composite score (65.2 here). Floored at 50+ complaints and 5+ states.

MetLife 64.4 Progressive Insurance 64.4 American Family Homeowners 66.4 UnitedHealthcare 67.5

Similar complaint volume

Nearest carriers by NAIC complaint count (5,378 here). Deduped against the score peers so the two sets stay distinct.

Humana Health 5,175 complaints Unum Life 5,726 complaints Infinity P&C (Kemper) 4,853 complaints SafeAuto (Kemper) 5,988 complaints
Aggregates only, not advice. Full terms on the disclaimer.

Travelers Insurance is part of the Travelers family, alongside Travelers Property in PlainInsurer's dataset -- a shared parent doesn't mean shared performance, so check each subsidiary's own record before assuming they behave alike.

Questions about Travelers Insurance

What does Travelers Insurance's grade mean?
Travelers Insurance received a grade of B, indicating a better-than-average record versus peers.
How many complaints does Travelers Insurance have?
PlainInsurer estimates Travelers Insurance's complaint volume at roughly 5,378 across 50 states, derived from its published NAIC complaint index and market footprint (NAIC does not release exact per-company complaint counts via public bulk data).
How do I file a complaint against Travelers Insurance?
File against Travelers Insurance through your state's Department of Insurance or the NAIC consumer portal at naic.org.
Is Travelers Insurance a good insurance company?
PlainInsurer's B grade for Travelers Insurance reflects a better-than-average record versus peers relative to peers on published complaint and denial data.
What types of insurance does Travelers Insurance offer?
Based on NAIC filing data, Travelers Insurance reports activity in 1 line of business: Auto Insurance. Availability varies by state.

Verify Travelers Insurance

Travelers Insurance is filed with the NAIC under company number 25658. Search that number directly in the NAIC's own public consumer-information tool to cross-check this page against the primary source.

Verify on NAIC Consumer Information Source

Source: NAIC published complaint index data Complaint index, reputation grade for Travelers Insurance · 2024

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Download the data behind this page

The full PlainInsurer extract, covering every insurer including Travelers Insurance, is available as CSV and JSON. Underlying federal data is public domain; see our methodology for the compilation and grading method.

Complaint-index dataset Download CSV Download JSON Read the data documentation
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Data: NAIC published complaint index (2024). Not affiliated with NAIC or CMS.

Every figure on PlainInsurer comes directly from NAIC MCAS and CMS Transparency in Coverage data; no editor types in numbers. See our editorial standards or methodology, or report an error. Data current as of 2026-08-11. Grades measure only the published complaint/denial data; we don't recommend any insurer or policy.