Complaint Score
63.6 of 100
Normalized by premium volume across 49 states
NAIC MCAS 2024 Grade C 49 states
Travelers Property
Travelers Property: 1,432 justified complaints across 49 states (NAIC MCAS 2024). Reputation grade C.
Part of Travelers
NAIC Code: 25658
Reputation grade C (composite score 63.6) — A=Excellent, F=Failing. Based on NAIC complaint ratios and CMS denial data.
Average — near industry median
What This Grade Means for You
Travelers Property has a complaint record roughly in line with the industry median. This means the number of complaints is proportional to the volume of business the company writes. While not a red flag, consumers may want to compare Travelers Property against higher-rated alternatives in their state before purchasing a policy.
Travelers Property's composite score of 63.6 is derived from complaint ratios and operational data across 49 states.
Data note: This data reflects complaints filed with state insurance departments and regulatory filings.
A high complaint ratio does not necessarily indicate illegal behavior. Large insurers receive more complaints by volume;
complaint ratios normalize by premium size. Always verify coverage decisions with your insurer or a licensed agent.
This page is informational and does not constitute financial, legal, or insurance advice.
Travelers Property appears in PlainInsurer's regulatory database with 1,432 justified complaints on file across 49 states under NAIC code 25658, operating as part of Travelers. The company's composite score of 63.6 translates to a reputation grade of C — this score combines NAIC complaint ratios, available CMS claim denial data, and Medicare Advantage prior authorization metrics where applicable. Lower composite scores indicate fewer consumer problems relative to company size; higher scores indicate more.
Looking at business mix, Travelers Property reports activity in 1 line of business (Home Insurance). Its complaint score of 63.6 — normalized by premium volume — is what regulators and consumer-protection groups use to compare insurers fairly across different company sizes.
For consumers evaluating Travelers Property, the practical implication is this: complaint ratio and denial data give a comparative view of how this insurer treats policyholders relative to peers, but they cannot predict your individual claim experience. The available data places Travelers Property near industry norms; comparing directly against named alternatives in your state is the next step. This page is not financial, legal, or insurance advice — verify all coverage terms with a licensed agent and consult your state's Department of Insurance for dispute or complaint procedures.
Total Complaints
1,432
49 states
Complaint Score 63.60 +6260% vs. avg
Composite Score
63.6
Higher = more complaints
Claim Denial Score
N/A of 100
Not yet available for this insurer
States Active
49 states
NAIC Code: 25658
Consumer Risk Level 63.6%
National median
Composite score of 63.6 — lower is better
Complaint Data by Line of Business
| Line | Complaints | Avg Complaint Ratio | States Active |
|---|---|---|---|
| Home Insurance | 1,432 | 0.91 -9% vs. avg
| 49 |
Top states by complaint volume
Top 5 states — Travelers Property consumer complaints
Source: NAIC Consumer Information Source (CIS) + CMS Medicare Advantage Star Ratings Insurer complaint counts and ratios for Travelers Property across all reported lines of business and states · 2023 NAIC CIS aggregates state-DOI consumer complaints; complaint ratios normalize against premium volume so absolute counts and ratios can diverge. Reputation grade derived from PlainInsurer methodology applied to NAIC data.
State Presence (49 states)
AL 29 complaints AK 29 complaints AZ 29 complaints AR 29 complaints CA 29 complaints CO 29 complaints CT 29 complaints DE 29 complaints FL 29 complaints GA 29 complaints HI 29 complaints ID 29 complaints IL 29 complaints IN 29 complaints IA 29 complaints KS 29 complaints KY 29 complaints LA 29 complaints ME 29 complaints MD 29 complaints MA 29 complaints MI 29 complaints MN 29 complaints MS 29 complaints MO 29 complaints MT 29 complaints NE 29 complaints NV 29 complaints NH 29 complaints NJ 29 complaints NM 29 complaints NY 29 complaints NC 29 complaints ND 29 complaints OH 29 complaints OK 29 complaints OR 29 complaints PA 29 complaints RI 29 complaints SC 29 complaints SD 29 complaints TN 29 complaints TX 29 complaints UT 29 complaints VT 29 complaints VA 29 complaints WA 29 complaints WV 29 complaints WI 29 complaints
Understanding Your Rights
If you have a dispute with Travelers Property or any insurer, you have the right to file a complaint with your state's insurance commissioner. State regulators investigate consumer complaints, mediate disputes, and can take enforcement action against companies that violate insurance laws.
The NAIC's complaint filing page provides direct links to every state insurance department. Complaints can typically be filed online and are tracked as part of the public record that informs the complaint ratios shown on this page.
The data presented here covers all lines of business — auto, home, health, and life insurance. Complaint ratios are normalized by premium volume so that larger companies are not penalized simply for writing more policies.
Frequently Asked Questions
What does Travelers Property's C grade mean?
Travelers Property received a grade of C, which means "Average — near industry median." This grade is calculated from the company's NAIC complaint ratio (normalized by premium volume), CMS claim denial rates where available, and Medicare Advantage prior authorization data. Consumers may want to compare this insurer against higher-graded alternatives in their state.
How many complaints does Travelers Property have?
Travelers Property has 1,432 total complaints on record across 49 states, based on NAIC Market Conduct Annual Statement (MCAS) data. The raw complaint count alone does not tell the full story — larger insurers naturally receive more complaints. PlainInsurer uses complaint ratios (complaints per premium dollar) to compare companies fairly.
How do I file a complaint against Travelers Property?
To file a complaint against Travelers Property, contact your state's Department of Insurance. Every state has an insurance commissioner's office that accepts consumer complaints — you can typically file online, by phone, or by mail. The National Association of Insurance Commissioners (NAIC) also provides a central complaint portal at naic.org. Document your policy number, claim number, dates of communication, and the specific issue before filing. Your state regulator can investigate and mediate disputes between you and Travelers Property.
Is Travelers Property a good insurance company?
Whether Travelers Property is a good choice depends on your coverage needs, state, and budget. PlainInsurer gives Travelers Property a C grade based on complaint ratios and denial data. The above-average composite score suggests more consumer issues than typical insurers — compare alternatives in your state. Always compare quotes from multiple carriers and check complaint data for your specific state and line of coverage.
What types of insurance does Travelers Property offer?
Based on NAIC filing data, Travelers Property operates in 1 line of business: Home Insurance. Coverage availability varies by state — Travelers Property is licensed in 49 states. Check directly with Travelers Property or your state's Department of Insurance for specific policy options in your area.
How does Travelers Property compare to other insurers?
Travelers Property's complaint data can be compared against other insurers using PlainInsurer's complaint ratio rankings. With a C grade, Travelers Property ranks near the industry average for consumer complaints. To compare specific lines of coverage, visit the line-of-business rankings. For state-level comparisons, check the state pages where Travelers Property operates.
Insurance Guides
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⚖️ Understand what the numbers mean for Travelers Property
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Compare Travelers Property Against Another Insurer
See a side-by-side complaint ratio and denial rate comparison.
Data: NAIC MCAS 2024 industry scorecards · CMS Transparency in Coverage PUF PY2025 · CMS Medicare Advantage analysis (CMS OIG OEI-09-22-00380, KFF 2023).
Not affiliated with NAIC or CMS.
Read our methodology — how this data is sourced, computed, and verified.
All federal data sources used on this page
- U.S. Census Bureau ACS — demographic + housing + income data. census.gov/programs-surveys/acs
- BLS Occupational Employment and Wage Statistics (OEWS) — wage + employment by occupation. bls.gov/oes
- BEA Regional Economic Accounts — GDP + personal income by state/metro. bea.gov/data/regional
- U.S. Census Bureau County Business Patterns — establishment + employment by industry. census.gov/cbp
- IRS Statistics of Income (SOI) — tax-return aggregate data. irs.gov/statistics
- data.gov — U.S. federal open-data portal — discovery layer for additional federal sources. data.gov
Related to Travelers Property
Primary data: NAIC Market Conduct Annual Statement (MCAS) 2024. Medicare Advantage figures: CMS Office of Inspector General audit OEI-09-22-00380 and KFF 2023 Medicare Advantage analysis. Methodology and computation by PlainInsurer Editorial — see methodology.